Account Settings - Super Admin

If you're a Sertifi Super Admin for your portal, you can update and edit the following account settings:

You can access these account settings through the portal by clicking AdministrationAccount SettingsAccount Settings.

Only Sertifi Super Admin roles can make changes to any of these portal settings.

Notifications and alerts

Notification and alert settings pertain to who receives documents, how they receive them, and how the document email appears to them.

The following table explains the Notifications and Alerts settings in the portal:

Setting Description
After a document is signed send email notifications to

Select who you want to receive signed notifications for a document. This field defaults to the recommended setting All. However, you can select the following groups from the dropdown:

  • None
  • Signers & CCs
  • Owners & CCs
  • Owners & Signers
  • CCs

Notify owner after each signature when multiple signatures are required

Select this box to notify the document sender of each received signature when a document requires multiple signers.

Include signed documents

Select how you want to include signed documents in an email to signers. This setting defaults to As Attachment. However, you can select from the following options:

  • Do not include – the documents aren’t included with the email invitation.
  • As attachment – the documents are included as an attachment.
  • As link in message – the documents are included as a link in the email

Email new users to access site after documents are signed

Select this box if you want to send an email to the signer after they sign the document. This invites the signer to create a Sertifi account that gives them access to a personal signing room.

Send notification email when a user is Carbon Copied on a signature request (users are automatically emailed when documents are signed)

Select this box if you want those CC’ed on a document to receive a notification email, so they can see the document before obtaining a signature. Otherwise, the CC’ed user is notified once the document is fully signed.

Automatically email additional signers when docs are ready for them

Select this box to automatically send a second signer a notification email to sign once the first signer submits their signature.

Notify CC after each signature when multiple signatures are required

Select this box to send the CC’ed user a notification email after each signature is collected.

Send return receipt notification to sender when signer accesses document

Select this box to notify the document sender that the document email was opened by the signer.

Emails to Carbon Copy when any signature request is sent (Note, this email will not be displayed on the create request page)

Enter the email addresses of users you want to receive a carbon copy for all signature requests sent through the portal.

Change reply-to address for invite emails (currently goes to the senders email)

Enter an email address if you don’t want replies going to your initial sending email address.

Send payment notifications to

Select if you want payment notifications to get sent to the document Owner, Other Signers, and/or CC’s.

 

Sending Features

Sending features pertain to how your documents are sent to signers, as well as specific file settings.

The following table explains the Sending Features settings in the portal:

Setting Description

Enable senders to upload Reference Documents

Select this box to enable senders to add reference documents (non-signatures) like a lunch menu or meeting agenda.

Enable senders to duplicate files

Select this box to enable the sender to duplicate an already sent file to resend to other signers. For example, if you need to send 50 individual requests, you can send one, and then add the email addresses for the other 49 signers in your next attempt.

File password settings

Select when you want the signer to enter a password to access the document. This setting defaults to Before entering room. You can choose from the following:

  • None – no password is used for the signing room.
  • When signing – a signer must enter a password when they sign the document.
  • Before entering room – a signer must enter a password before they enter the room.
  • Both – a signer must enter a password when they sign the document and when they enter the room.

Time Zone

Select your time zone from the dropdown. This setting defaults to Central Time (US & Canada).

Payment visibility duration

Enter the number of days before you want to make a payment visible to signers.

 

Signing Features

Signing features pertain to the way you want the signing experience to appear to your signers.

The following table explains the Signing Features settings in the portal:

Setting Description

Auto expire unsigned documents

Select the number of days from the dropdown when you want a document to automatically expire if it remains unsigned. This setting defaults to 180 days.

Reassign Signer Mode

Select the reassign behavior you want. Choose from the following:

  • Per Room - if a signer reassigns a document, all their documents in that room are also reassigned.
  • Per Document - only the specific signature request for a document gets reassigned.

You can also disable this setting.

Add extra page with signature line for users who choose “Print, Sign, and Fax”

Select this box to add an extra page for signers to print, sign, and fax the signed page back to you.

Decline Signature Mode

Select Disable so a signer can’t decline a signature request. Select One Document so if a signer declines to sign a document, only that document is decline. Or select All Documents (default setting) so if a signer declines to sign a document, all remaining unsigned documents for the signer get declined.

Enable senders to remove decline status

Select this box to enable your senders to remove the decline status in the Decline Signature mode on a per sending document basis.

Require login to view signed documents

Select this box to require the signer of a document to log into Sertifi to view the document.

Signer editable fields

Select a choice from the dropdown if you want to enable signers to edit a document. This setting defaults to Empty Fields Editable. Select from the following:

  • All Fields Editable - enables a signer to edit all fields on a signing document.
  • Empty Fields Editable - enables a signer to edit any empty fields on a signing document.
  • No Fields Editable - removes the ability for a signer to edit any fields on a signing document.

Enable PDF document security after document is signed (lock PDF)

Select this box to lock signed PDFs after receiving signature.

Allow Mouse Signature

Select either Enabled or Disabled for accepting mouse signature. You can also select Keyboard, Mouse, or Auto Detect to further restrict the type of signature you want. Auto Detect is recommended for touchscreens.

Display printable version link

Select this box to display a print-ready version of your sending document.

Display Exit Button

Select this box if you want to display an exit button for the signer to leave the signature room page.

Landing Page

Select from the dropdown to customize where the email invitation links point signers to. This setting defaults to Show.

Select from the following:

  • Show – the email invitation links take the signer directly to the room page.
  • Skip – the email invitation links take the signer directly to the first available document or payment.
  • Skip + Redirect – the email invitation links take the signer directly to the first available document or payment. After signature or payment is received, the signer is redirected to the Thank You page. This setting overrides the Display Exit Button and Go back to files page.

Redirect Callback Secret

Click Generate to create a secret to ensure the authenticity of the redirect source. Click Clear to remove the secret.

Hide Signing Instructions

Select this box to hide the signing instructions for the signer. It’s recommended to leave this box unchecked.

Enable Transparent Locations

Select this box to remove the opaque background behind the signing locations so the document content is visible underneath the signing locations.